Service
Business continuity and incident resilience
No organisation is immune to failures, attacks or unforeseen events. Resilience is decided not by whether something happens, but by how quickly and smoothly you return to operation once it does. We help prepare your organisation for such situations and test its readiness before a real crisis does. We create business continuity plans, support the development of recovery plans, and run exercises that check whether these plans actually work.
Why business continuity matters
The ability to sustain and quickly restore operations is not an optional extra. Cybersecurity regulations, including NIS2 and its Polish implementation (KSC), explicitly require the management of business continuity and readiness for incidents. In our work we rely on recognised standards in this area, including ISO 22301, on business continuity management.
The stakes are often far higher than financial losses. In healthcare, our area of specialisation, a system outage is not a matter of lost revenue but a direct threat to continuity of patient care. That is why we take business continuity seriously, regardless of an organisation's scale.
What we do for you
Our work in business continuity consists of three complementary elements, from organisational plans, through technical ones, to their practical test.
STAGE 1: PREPARATION
Business continuity plan (BCP)
We create a plan that sets out how your organisation is to function during a serious disruption, so that key processes are not interrupted. We begin by identifying which processes are genuinely critical, then describe roles, actions and priorities for the duration of a crisis. This is a plan that looks at the organisation as a whole, not only at technology.
Disaster recovery plan (DRP)
We support the development of a plan for recovering systems and data after a failure, contributing methodology, structure and knowledge of what such a plan must cover. The technical implementation and details specific to your infrastructure remain with your IT team or provider, while we ensure the plan is complete, coherent and linked to the business continuity plan.
STAGE 2: TEST
Tabletop exercises
We run simulation exercises in which the team works through a realistic incident scenario on paper and checks how the adopted plans would perform. This is a safe way to detect gaps, check that people know what to do, and rehearse decisions before they have to be made for real. A plan that has never been tested is only an assumption, not readiness.
What our support does not cover
We prepare and test, but we are not an incident response team. We do not act as a CSIRT and we do not provide operational incident handling (incident response), that is, technical response during an actual attack or failure. Such handling requires specialist technical competence, and we work with firms that provide this kind of support. Importantly, well prepared and rehearsed plans significantly ease that response when it is needed. Our role is to ensure that, in the event of an incident, your organisation and its providers act according to a tested plan, rather than improvising.
How we work
We begin by understanding your organisation and determining which processes and systems are critical and what the consequences of their disruption would be. On this basis we build the business continuity plan and support the creation of the recovery plan, tailored to your scale and circumstances. We then test the assumptions made in tabletop exercises, and translate the conclusions into corrections and recommendations. The result is not only documentation, but genuinely tested readiness.
What you receive
You receive a business continuity plan tailored to your organisation and support in preparing a disaster recovery plan. You receive tabletop exercise scenarios together with conclusions and a list of gaps to be closed. You also receive recommendations that set out what to improve and in what order. All of this so that your readiness is genuine and demonstrable, not merely recorded in a document.
Business continuity plan (BCP): tailored to your organisation and its critical processes.
Support with the disaster recovery plan (DRP): complete, coherent and linked to the continuity plan.
Tabletop exercise scenarios and conclusions: with a list of gaps identified to be closed.
Prioritised recommendations: what to improve and in what order.
Related services
Business continuity works well alongside an assessment of your baseline and ongoing security oversight.